BIOSECURITY PROTOCOLS TO CONFRONT THE COVID-19 FOR THE HOTEL SPA LA COLINA, ALSO FOR THE WHOLE WORK TEAM, AS WELL AS FOR THE GUESTS AND USERS OF OUR SERVICES AND FOR SUPPLIERS AND COLLABORATORS.
For the hotel:
1- the hotel will provide guests with anti-bacterial gel for their individual use within the facilities.
2- The hotel will take the temperature of both guests and staff upon entering its facilities, and will keep a consecutive record of each employee.
3- The hotel will have sanitizing mats for shoes, both at the entrance to the guests' facilities and at the entrance of the staff.
4-The hotel has installed foot-operated hand wash basins and automatic soap dispensers at the entrance to the hotel, at the staff entrance, in social bathrooms and at the entrance to the relaxation area so that there is no manual contact with taps and other surfaces.
5-The hotel will have antibacterial gel in strategic places of the hotel (reception, dining room, chillout, bathrooms, relaxation area, kitchen) and will promulgate with warnings its use.
6- The hotel prohibits the shared use of its facilities and The hotel will make available to each guest and his family group for their individual private and exclusive use the following facilities:
A- Private pergolas for dining room and bar service.
B- Private Jacuzzi, hammocks, fireplace, Rooms and balconies in each of our suites and villas.
C- Private balconies with fireplace, hammocks, tables and rooms in each superior room.
D- Private swimming pool in each villa
E- Breakfast in the room.
F- 24 hour room service.
G- The hotel restricts the use of usually common areas and provides that only individual use by each guest, without sharing the session with any other person, previous coordination with the head of each area so:
Flat hammocks in the pool area, and on the trail through our forest.
Jacuzzi in the pool area and in the forest to be used privately by each guest according to previous reservation.
Turkish bath in the wet area that will be used privately by each guest according to previous reservation.
Sauna in the wet area to be used privately by each guest upon reservation.
Recreational jets in the swimming pool to be used privately by each guest upon reservation.
Note: between sessions the hotel will carry out rigorous cleaning and disinfection of these facilities, according to protocols.
On the trail through our magical forest we have ecological constructions for couples or family groups such as:
Viewpoints for hammocks.
Enclosure of silence.
Hand of the forest.
Viewpoint of the hill.
Places you can also enjoy in private with your partner or family group.
Note: it is not allowed to share between guests the places described above.
7- In the restaurant there will be only 4 tables to guarantee a minimum distance between them of 2 mts.
8- The hotel will not provide services to groups in restaurant, bar and spa.
9- The restaurant and bar services will be exclusive for hotel guests.
10- The external spa service is restricted to only three couples per day with previous reservation on line.
11- The hotel will perform virtual check in to avoid personal contact with the guest and to avoid congestion in that area.
12- The hotel reserves the right to admit people who present symptoms of covid 19
1-The hotel will hold workshops and talks with the entire team, to socialize the protocols of covid 19 and keep them informed of the provisions of the competent authorities.
2-At the arrival to the hotel, all the personnel must disinfect their shoes.
3- Hands must be washed and disinfected upon entering the hotel, every 2 hours, before and after the service of the dining room, bar, spa and when leaving the hotel.
4. After hand washing, they must enter the private area of the personnel, where they will remove clothes and shoes that must be deposited in personalized bags that the hotel will provide and they will put on the hotel uniform including shoes. (This uniform will be washed by the hotel cleaning personnel and will not be allowed to leave the hotel).
5- All personnel should cover their mouth and nose when sneezing/ coughing with a tissue or bent elbow and wash their hands immediately.
It is mandatory for all staff to wear a mask during their workday.
6- Surfaces and objects of frequent contact must be cleaned and disinfected (Reception, dining room, switches, knobs, taps, handrails, buttons, telephones, handles, controls, etc.)
7- The personnel will avoid touching their eyes, nose and mouth with unwashed or dirty hands.
8- Receptionists and waiters will also wear gloves that will be discarded at the end of each service.
9. All spa personnel should wear new gloves, which should be discarded after each procedure.
10- Beauticians and masseuses will wash and disinfect their hands before putting on the gloves.
11- Hand contact, kisses, hugs with clients and co-workers are prohibited. Instead, a head massage will be performed, or hands will be crossed between them or arms crossed against the chest.
12- A prudent distance will be maintained according to the activity, both with clients and hotel staff.
13- If any member of the team observes any symptoms of coronavirus in both guests and a colleague should report it immediately to management.
14- If any member of the hotel staff presents any symptoms of the virus, they should report it to management.
15- If any member of he family group of the employee with whom you live at home must report the symptoms of covid to management.
16- Long hair must be tied back.
17- All staff should take their temperature and fill out the covid control survey before leaving home and send at the hotel E-mail and the Hotel will have a consecutive record of each report.
18- The maids and the cleaning staff will use mask, gloves, apron in anti-flow fabric and anti-splash glasses; the gloves will be discarded at the end of the cleaning activity.
19- The standard of cleanliness and disinfection of all hotel facilities shall be doubled.
20- The surfaces most susceptible to being touched by hands shall be disinfected several times a day.
21- The bedding and towels shall be changed daily, avoiding hugging the sheets and towels, using an adequate container to deposit them.
The service clothes shall be washed with hot water above 60 ºC.
For the guest.
The guest or visitor of the La Colina Hotel Spa, in order to guarantee the health of the other users of the establishment, the service personnel of the hotel and his/her own, during the stay in this establishment, must abide by and comply with the following biosafety protocol in the face of the covid 19 pandemic:
1-A Vehicles entering the hotel will have their tires disinfected.
2-Before the entrance to the reception the shoes shall be disinfected.
3-At the entrance to the hotel and before approaching the reception, hands must be washed with water and soap for at least 20 seconds and disinfectant gel must be applied.
4- At the reception if you have not made check in, you will fill out a brief form to comply with the biosecurity standards of the Ministry of Health and the WHO.
5-When you enter the room, you must put the clothes you wore into a colored bag assigned by the hotel.
6- You must comply with social distancing and the rules and regulations of the WHO, the Ministry of Health and the decrees issued by local and national authorities to prevent covid 19.
If any guest presents symptoms of covid 19, he/she should report it to management, and should not leave the room and be isolated until the hotel management activates the biosecurity protocol for covid 19 and is evaluated by official health personnel and competent authorities.
For the user of Spa Service
1-They must also accept the disinfection of shoes.
2-Wash and disinfect your hands at the entrance to the hotel and before going to reception.
3. In the dressing room, you must put the clothes with which you entered the facilities in a bag provided for that purpose and put on the gown that the hotel will provide.
4. The spa user must wear a mask provided by the hotel before the procedure. In addition, they will wash and disinfect their hands upon entering the spa facilities. And at the end of the procedure.
For suppliers and deliverers.
1-Motorcycles and cars will be disinfected before entering the hotel
2-Mouthpiece must be worn.
3-Deliver the products in the window of the service area and will not enter the hotel.
4. The bags will be disinfected and the products will be washed if they are kitchen products or disinfected if they are other inputs, before entering the warehouse.